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Terms of Service

Ragnarack Terms of Service
By accepting our Terms of Service, you also agree to our Privacy Notice and Data Use Policy. Please click here for more information on our Privacy Notice and Data Use Policy


All users of Ragnarack services, and all customers upon signing up for Ragnarack services, agree to comply with Ragnarack Terms of Service ("TOS"). The spirit of the TOS is to ensure customers are using Ragnarack services with due regard to the rights of other Internet users and in conformity with the requirements of the Ragnarack network environment. The TOS are not exhaustive and Ragnarack reserves the right to add, delete, or modify any provision of its TOS at any time without notice, effective upon either the posting of the modified TOS to www.ragnarack.com or notification of the modified TOS. Any complaints about a customer's violation of the TOS should be sent to abuse@ragnarack.com. Please see our abuse terms for more details on abuse policy. When you agree to the terms, you are also agreeing to our Billing terms. Except when expressly agreed to the contrary in writing by an authorized representative of Ragnarack, this TOS supersedes any other agreement with Ragnarack, whether written, oral, by conduct, or otherwise.

Inodes
Inodes are the amount of all the files located on your account. For example, an email stored in your account will be 1 inode, an email that contains 2 attachments will be 3 inodes. Any image, file, video, HTML file, folder and script file are each considered inodes. We do not impose an inode limit, but instead offer a "fair usage" policy. If we find the account is using an abusive amount of inodes which is causing disruption for other clients, we will have no choice but to intervene which may result in account suspension.

Unmetered Bandwidth
Bandwidth usage in our shared hosting environments is considered unmetered. We do not impose a bandwidth limit, but instead offer a "fair usage" policy. If we find the account is using an abusive amount of bandwidth, we will have no choice but to intervene which may result in account suspension. Accounts willingly and knowingly using an abusive amount of bandwidth will face immediate suspension and/or termination and will not qualify for any refund.

Disk Space Usage
Account disk space is meant for files related to your websites only. Using your disk space for backups of any kind, file sharing or any type of short or long term storage is not permitted. This also includes the usage of cloud storage applications such as ownCloud or NextCloud that allow you to store and share files from your hosting account. Use of these applications is not permitted.

Uptime Guarantee
Ragnarack guarantees that your website will be up and running at least 99.9% of the time during any given 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. It does not cover any areas where Ragnarack.com has no direct influence, such as backbone provider failures, fibre-optic main line cuts, DNS or Domain Registrar issues with subscriber's domain name, connection issues between the client's location and Ragnarack.com data center. This uptime guarantee is also not applicable if the service interruption was caused by external issues such as Acts of God, Wars or any other natural or unnatural events that Ragnarack.com cannot directly influence. More information can be found in our Service Level Agreement.

Daily Backups
Ragnarack performs daily full account backups on each and every account we host. Daily backups include the backup of all account data, email accounts and MySQL databases. Reseller accounts and their client accounts are included in the accounts we backup as part of our disaster recovery plan, however, Resellers are encouraged to backup their own accounts as an additional safeguard. No guarantee of the backups we perform is expressed or implied.

Ownership of Web Site
The legal owner of customers' Web sites and accounts with Ragnarack will be the individual or organization whose name is listed in Ragnarack database as the owner. Customers will fully cooperate with and abide by any and all of Ragnarack security measures and procedures in the event of any dispute over ownership of customers' Web sites and accounts with Ragnarack.

Illegal Use
Ragnarack servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: warez; nulled scripts; copyrighted material; providing access to or linking to copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally, in purchasing Ragnarack services, all Ragnarack customers certify that they and/or the organization they represent in procuring services from Ragnarack are not, nor have been designated, a suspected terrorist as defined in Executive Order 13224; are not owned or controlled by a 'suspected terrorist' as defined in Executive Order 13224; and are not on, are not a member of, related to, associated with, or controlled by any organizations on the list contained in the Annex to Executive Order 13224 and all updates thereto. Ragnarack reserves the right to immediately terminate any account containing, providing access to or linking to illegal material. Clients terminated for violating our copyright policy or Terms of Service will not be eligible for refunds or backups of their data.

Copyright Violations
The Digital Millennium Copyright Act ("DMCA") sets forth the law regarding the use of copyrighted materials on the Internet. All Ragnarack customers are subject to the requirements of the DMCA. Individuals or entities submitting notifications of copyright infringement by a Ragnarack customer (per the DMCA) to Ragnarack must follow the below procedures. Customers who are the subject of a DMCA notification that meets the below criteria may be subject to account termination at Ragnarack sole discretion.

Child Pornography
The use of Ragnarack services to store, post, display, transmit, advertise or otherwise make available child pornography is prohibited. Ragnarack is required by law, and will, notify law enforcement agencies when it becomes aware of the presence of child pornography on, or being transmitted through, its services.

Indemnification
Ragnarack customers agree to protect, defend, hold harmless, and indemnify Ragnarack, any third party entity related to Ragnarack (including, without limitation, third party vendors), and Ragnarack executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, and affiliates, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting in any from the customer's use of Ragnarack services.

Disclaimer
The Ragnarack service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Ragnarack expressly disclaims any representation or warranty that the Ragnarack service will be error-free, secure or uninterrupted. No oral advice or written information given by Ragnarack, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Ragnarack and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

Modifications
Ragnarack may discontinue, upgrade, replace, modify, or change in any way, without limitation, any software, application, program, data, hardware, equipment, or portions or components thereof, used to provide customers with Ragnarack services. Certain changes to Ragnarack services may affect the operation of customers' personalized applications and content. Each customer is solely responsible, and Ragnarack is not liable, for any and all such personalized applications and content, except as expressly agreed to by Ragnarack.

Account/Data Deletion Requests
Ragnarack will honor any/all requests for account/data deletion. To request us to delete your Ragnarack client account and/or data, please submit a ticket to our Support department. Account deletions are final and cannot be reversed, so please be sure of your deletion request.

Backup of Data
Except where Ragnarack has expressly agreed in writing to the contrary, customers are solely and entirely responsible, and Ragnarack is in NO way responsible, for the management and backup of all customer data, and all updates, upgrades, and patches to any software that customers use in connection with Ragnarack services. Ragnarack servers are also NOT be used as a backup storage and is only for hosting files directly related to your website.

Complete Agreement and Exclusivity
The TOS, and/or any other specific agreement for Ragnarack services, constitutes the complete understanding and agreement between Ragnarack and its customers. Except when expressly agreed to the contrary in signed writing by an authorized representative of Ragnarack, the TOS supersedes any other written (including digitized/computerized) agreement, oral agreement, and/or agreement by conduct. This TOS, and/or any other specific agreement for Ragnarack services is between Ragnarack and its customers only and will not confer any rights in any third party except as otherwise expressly provided by Ragnarack.

Ragnarack reserves the right to update the Terms of Service (TOS) without prior notice and no warranties shall be implied or given.

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